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Customer Reviews

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22:11 25 Jan 23
We recently used Clean Image Services for water restoration at our house in Cle Elum. This was a catastrophic water... leak, and was very stressful as a homeowner. The level of service and professionalism that Clean provided was top-notch! Kenny and his team really helped us navigate through a difficult more
Susan Vaughn
Susan Vaughn
15:22 21 Nov 22
Great on water mitigation but took almost 10 months to do the repairs. We had no insulation, no drywall, no bathroom... during winter. Our house was freezing more
Rod McCausland
Rod McCausland
05:58 04 Nov 22
Clean Image Services was attentive to any concerns I had during the restoration process and did an excellent job on all... of the repair work. I am very pleased with this more
Cheryl Carlson
Cheryl Carlson
13:12 20 Oct 22
We had a nasty cleaning job no one would want to touch, but Clean Image took it on. They did an AMAZING job and it... turned out better than we could have imagined! So thankful for them…read more
00:25 12 Aug 22
Spoke with Amanda who was polite and tried to be of helped. After sending pictures to Clean Image Amanda kept in touch... with me not keeping me in wonders. Speaking with their staff she directed me to another company that could help. Friendly and helpful. :)read more
00:34 08 Aug 22
Clean Image is the restoration company you want in the kittitas valley. There were areas they could have done better in... during my experience but they since have been fixed.Before going in to use clean image you need to have realistic expectations. You are not going to get a custom home build quality, but that’s not what they claim to offer.Overall I would recommend them foremost for their mitigation. They can handle the construction aspect but know going into it that it won’t be more
John Delaney
John Delaney
00:34 15 May 22
I have revised my review because I know folks rely on independent reviews for making informed hiring decisions. I want... to highlight pros and cons:Pros: 6 Stars- quality of mediation and restoration work were outstanding.- quality of Clean Image team is excellent; these are really good people.Negative: 1 to 2 Stars- communications were terrible. Things kept changing and I never really understood price, or how they work with insurance. In the end, they didn’t work with my insurance. I had to do all that on my own and was out of pocket a lot.- work took forever to get done and I had to finish the last touch-up myself after three months of waiting.- they’re very expensive and inflexible.Because of limited choices in upper Kittitas for this kind of work they’re probably you’re best bet and the work will eventually get done and get done well. But sure wish there was a better more
Stuart Petersen
Stuart Petersen
22:11 13 Apr 22
Very helpful employees and willing to work with me when moving stuff out of the way. Friendly.
Bret Roberts
Bret Roberts
10:51 23 Nov 21
Clean Image was called in for mold discovered in the attic of the home I was considering purchasing. They were... prompt, efficient, and thorough. When the area was reinspected, my independent home inspector remarked on how well the areas had been cleaned. The folks at Clean Image were also polite and professional. I highly recommend them based on my recent personal experience with their more
Jason Riel
Jason Riel
17:18 21 Oct 21
Water Damage Cleanup:5 stars for this service. they did a great job getting in quick and doing their mitigation work.... They worked with my insurance company for months to negotiate repairs from an initial offering from the insurance company of $3500 up to $57K.Repair work Remodeling:3 stars: They made it sound like repairs could be done quickly. Once I signed the repairs contract repair work was slow. I would never know when workers would be able to work on my house as they made that decision each morning. Some weeks no one would work and other times it would just be a couple times a week. After 7 weeks of work and a small portion of repairs done I asked to terminate my contract. The way the contract is written if you cancel it they can charge you 10% for every item not completed. Plus the overhead and profit for the entire contract. They had only completed $4800 in line items but because of the way the contract was written it came out to around $18K. I was able to negotiate down to 11K with them.Totally recommend for Water Damage Cleanup and working with your insurance but I would recommend you take their repairs estimate which you'll have to pay for and then find a different contractor to do the repair more
Judy Miller
Judy Miller
15:54 11 Oct 21
Dustin from Clean Image washed my home's exterior windows and screens. They have never looked better! He was prompt,... professional, and thorough. I heartily recommend this more
15:06 12 Aug 21
Excellent service, my dryer threw a code for restricted vent. Tech showed up was set up and had it cleaned out within... 20 minutes. Tech even went through the dryer manual to see if we could manually run a vent test to verify the more
Karolyn Smith
Karolyn Smith
01:35 04 Aug 21
I've had the best experience with Clean Image Services. Not only did Amanda call me with updates, she never gave any... false hopes. Every time she talked and arranged a service issue to be dealt with I had an update. She even when out of her way to help me let the tenant know who and when to expect them. If I could give this company 10 stars I would. Take my word, use this company, and refer them to your friends.*And no I'm not getting any special perks for posting this review! I'm just an honest girl giving a shining more
Divided We-Fall
Divided We-Fall
14:34 26 May 21
It was closed.Good people and great service.Very clean cut and professional.
Melanie Rowe
Melanie Rowe
02:34 13 May 21
We gifted an exterior window cleaning to our mom for Mother's Day. Her first question was "Who did you hire?" and she... was elated to hear that Clean Image service would be doing her windows. Maddie was great to work with over the phone and Luke, the technician, was prompt and did a fantastic job on the windows. My mom was so pleased! I would definitely recommend Clean Image and hope to use them again in the future!read more
C3 Management
C3 Management
15:37 04 May 21
Very professional company that always called ahead and showed up at the time they said they would. They were able to... get a lot of work done in a reasonable amount of time. They worked well with our insurance company and made the clean up as stress free as possible for us and our renters. They are great communicators and answered our questions as they came up. I would use them again without more
Becky Neuman
Becky Neuman
22:08 28 Apr 21
Duct Cleaning. Excellent service by Luke! This is not just vacuuming the ducts out, but full service duct cleaning. ... Couldn't believe how dirty my ducts were!read more
21:37 26 Apr 21
My mother, who is in her 80s, discovered water damage to her kitchen and dining room early on a Saturday morning. ... Fortunately, her neighbor recommended Clean Image Services. As I no longer live in Central WA and my mother felt quite overwhelmed by the damage to her home, I called Clean Image on her behalf. The Mitigation and Repair Teams were very responsive, easy to work with, and were very helpful in dealing with the insurance company. The Construction Team did a great job in a timely manner. I'm very appreciative of how all the Clean Image folks so kindly, thoughtfully, and professionally worked with my mother and put her home back together. Five Stars for everyone!read more
Rose Gomez
Rose Gomez
22:43 23 Apr 21
Clean Image came out to my place and conducted the Duct Cleaning. Dustin was on-time, courteous, informative and ready... to tackle the job! Thank you so much for a job well done. Highly recommended. A+ serviceread more
Deana Pogue
Deana Pogue
17:35 12 Feb 21
Dustin from Clean Image came out to clean my dryer vent. It wasn't an easy job. The vent went quite a ways up onto the... roof. Plus of all things it was snowing and icy on the roof. He spent a lot of time to thoroughly clean the vent. Not sure if it had ever been done. He did not give up until it was done. Would highly recommend! Thank you Dustin and Clean more
Chi Alpha
Chi Alpha
22:00 13 Nov 20
My heating ducts were cleaned. Service was professional, friendly, and efficient.
Jennifer Martin
Jennifer Martin
18:11 06 Nov 20
Clean Image answered my call immediately, it was nice not having to leave a message and wait for a call back. I was... able to schedule exactly what I wanted and when I needed the cleaning done. They were even able to get me in earlier than what I had expected. The scheduler was very kind and knowledgeable. The technicians were professional, on time, and did a great job. I will definitely use Clean Image again and refer my more
Judith Goldfine
Judith Goldfine
03:13 11 Oct 20
Clean Image did my carpets and windows for me this week. It's the second time I've used their service. Dustin did a... wonderful job! The carpets smell so fresh and they didn't take long to dry. Getting scheduled is easy too, and the support staff are friendly and professional. You won't go wrong having them do whatever needs to be done!read more
Jorge/Sandy Rivera
Jorge/Sandy Rivera
00:49 07 Oct 20
Dustin called ahead and was on time. He was courteous,knowledgeable and efficient. He did a good job for us.
William Baumann
William Baumann
16:58 05 Oct 20
Prompt, courteous--and did a great job with cleaning the carpet. Highly recommend.
More reviews

Dustin did a very nice job on our windows.  Also, he is very congenial and polite.  We are grateful that we can have your services as we are getting too old to do the outside windows!


"Great company. Helped me with an apartment fire for low income tenants. We were able to get most of the tenants back into their homes in a short time. The building is now back in shape and looks great! Thank you."


"We were highly impressed with the professional services at Clean Image. Their on site crew was one of the most customer service oriented experiences we have had. Also, during a contentious battle over insurance payments, Clean Image remained professional, and customer service oriented to the end. Highly recommend."

Jeffery S.

“This company was very patient with dealing with delays caused by an initial insurance coverage denial. They had a good understanding about being practical in the circumstance.”

Jeffery F.

Wow, thanks Martin!


The very next day after I sent an email inquiry, I received a message back from Kim in the office. The level of professionalism from that point forward was incredible. The quality of the carpet cleaning and the pressure washing of the garage was top notch. I appreciate this local service, their dedication to quality work, and they’re amazing customer service skills!


We had a drain back up around Thanksgiving time and called Clean Image. They responding in a timely manor. Our storage area in the basement was flooded and asked if they could remove the contents and said that they could. I spoke with Rob Lantrip about it. He was very helpful. He sent out 2 young men to empty the area and they did a wonderful job. I am very pleased with the work that they did. I would recommend them very highly.
They were great to work with.


Great company. Helped me with an apartment fire for low income tenants. We were able to get most of the tenants back into their homes in a short time. The building is now back in shape and looks great! Thank you


Super helpful after 3 rooms of my house flooded.


Very through, excellent job.


This company was very patient with dealing with delays caused by an initial insurance coverage denial. They had a good understanding about being practical in the circumstance.


Clean Image was called in for mold discovered in the attic of the home I was considering purchasing. They were prompt, efficient, and thorough. When the area was reinserted, my home inspector remarked on how well the areas had been cleaned. The folks at Clean Image were also polite and professional. I highly recommend them based on my recent personal experience with their work.



Very professional company and men with personable attitudes!


We were highly impressed with the professional services a Clean Image. Their on site crew was one of the most customer service oriented experiences we have had. Also, during a contentious battle over insurance payments, Clean Image remained professional, and customer service oriented to the end. Highly recommend.


Dustin and Danny did a terrific job, stripping and waxing our church’s sanctuary floor. And on President’s Day. Total professional. Thank you Clean Image.


Hottest week of 2019 when a very unpleasant odor was detected in the crawl space of our home. Clean Image was summoned and their cleaning division manager Jordon Flory located the source and removed it. He provided an industrial fan for aeration until an exterminator followed up with more inspection. Job well done, Jordon. Thank you and Clean Image very much.


Luke did a wonderful job! We are very pleased with the results–just like new–thank you again!


I could not be more pleased with the work done and the pleasant service. I am notoriously picky about my house and they surpassed my expectations, paying attention to every detail.


Outstanding service from our initial call to the easy payment. We are so pleased with their work and will definitely call upon them again


Thank you for going above and beyond to help me.


Very Knowledgeable and professional Staff I’ve done multiple jobs with this crew and I definitely recommend them to any one looking for quality work for a fair price! Thanks Jon Hainline for the consistency of great service!


Very professional company and men with personable attitudes!


Had some minor water leaking in my house from this winter’s snow storms. Called Clean Image, they got out to my house, sent some pretty incredible guys to go through my entire house to check for any other issues. I was impressed with their knowledge, promptness, and kindness through the whole process. Highly recommend giving Jon a call and having his team come out and restore water damage.


Getting a home ready to put on the market. Clean Image went over every square inch of the inside and outside of the home including windows, carpet, wood flooring/cabinets, appliances, and exterior siding This 1995 home looks almost like new!! Also cleaned the garage, deck, covered porch and 48’x60’ shed inside and out. WOW!!

Very professional company and very efficient, pleasant employees. On time, do what you ask and help with finding others to take care of repairs to make your home 100% again. Thank you Clean Image!!


No one ever wants to endure all that entails when it comes to water damage in a kitchen, but if you can call Clean Image to help you correct the problem, you will soon have the problem conquered.
The entire staff is professional, organized, prompt and operated with a strong communication style between the client, the insurance company and Clean Image employees. I appreciated the fact that every employee who performed a service was highly skilled and took the time to explain the process to me. I always knew what was to come next and the entire repair process went according to schedule.
It was the second time in eight years that I had the pleasure to work with this top notch company.


The crew from clean image was professional and courteous. Communication was excellent from start to finish. They had an outstanding reputation with our insurance agent which made the entire claims process very simple.


Quick, professional and accommodating, always does a great job!


Professional, quick and courteous. Always get the feeling they are looking out for your best interest in what could be a difficult situation. Highly recommend!


Clean Image was great! They came out quickly when we had a flood in our bathroom, worked with our insurance agents and did beautiful work. I would highly recommend Clean Image to everyone.


Jordan and his team did a very nice job on our bonus room. It had a strong cigarette odor when we moved in. They cleaned the walls, ceiling and cleaned the carpet. It smells nice and fresh now. Jordan went through all the steps of the cleaning process with us and they were all very professional, on time, and got the job done. We would use them again and recommend them highly.


Clean Image took care of my parents claim from a water heater leak that caused much damage to their home. I highly recommend them. High integrity, quality work and people you can trust. Thanks for all you’ve done. The restoration turned out wonderful!


As always, Clean Image did an amazing job on our carpets. They were professional, thorough, fast, efficient, friendly, and great to work with. We were moving and they gladly accommodated the change in our closing date. What more could I ask for!


Clean Image performed the clean up and drying part of the water damage to my home, and everything was smooth and easy, every employee was professional and courteous, they explained every step of the process, and were very understanding when it came to answering my numerous questions. If you have water damage anywhere in Kittitas County, WA, call Clean Image to have the job done right!


Clean Image was very prompt, thorough and professional. I would highly recommend them. Be sure to inquire about their scope of services at the onset.


I’m 100% confident in Clean Image Services, Inc, and their ability to take care of my family and my neighbors. Jon and Jordan standout as guys who are passionate about their jobs and their place of trust in the community! It’s made a big difference for my peace of mind to have them communicate with me often and honestly. They go above and beyond to provide everything a customer needs.

A couple things you need to look out for with a restoration contractor is their level of training, investment in their own equipment, their reputation with insurance agents, and their communication right from the get go. Not all restoration companies are created equal, so trust your gut! Go with Clean Image!


Fast and professional service! Knowledgeable staff that gave me very thorough mold inspection in my home. Nels was friendly and professional and provided me with a detailed written report. Highly recommend


Clean Image Services, Inc. remedied a crawlspace sewage spill that had been going on for weeks in a fast, efficient manner. Jesse was easy to deal with, cordial, and worked through the process with me. Very happy with their services and employees. Highly recommended.


We have had a number of carpet cleaners over the years and none of them came close to the exceptional job done by Jordan Flory of Clean Images. The first thing he did was a total vacuuming of all of the carpet working way up to the edges of the baseboards. This took quite a bit of time but according to Jordan it was a very important part of the process. None of the other carpet cleaners we’ve had performed this service. Jordan also moved pieces of furniture for us so he could clean under them and put small pieces of foam down under the legs to expedite the drying process. He was here for several hours and was able to remove some difficult spots left by our cat when she spit up fur balls. One in particular was a very deep stain which had been there for quite some time but there was no evidence of it when Jordan was finished. For all of the time and effort he put into the job the price was very reasonable. We will contact Jordan in the future when the carpet needs cleaning and most definitely recommend him to others. It’s not often that you find people these days who are true professionals and take pride in the work that they do.


I was very happy with the service and the crew.


As a rental property owner in Ellensburg I have enjoyed very good fortune for most of the more than twenty years I have owned my building, but nothing can be trouble-free forever. As a result of some mishaps in one of my units, I was required to engage the services of the Clean Image folks to restore two of the units to habitability. The work was extensive, so that fact that the Clean Image managers were accustomed to working with Insurance companies in this kind of a situation was immensely helpful to me. The work they did was exemplary, and left my units ready to rent at its end; I couldn’t have asked for a better job.

I will admit that, after all the extensive work, I wasn’t sure if I should call upon them to do minor jobs, but my interactions with them were always so positive that I chanced it, and asked them to repair some carpet damage from a tenant’s dog in the hallway of one unit. Jordan Flory, one of the family that run the company, came to the place and gave me a quite modest cost estimate for the work. They then then sent a most creative technician, who rendered the repair in the most imaginative, expert, and economical fashion I could imagine.

Now, ordinarily, I have the carpet in a unit professionally cleaned before I move in the next tenant, but the person who had done that job for me for many years was not available in a recent instance, so I worried about how I could replace him without breaking the bank. Emboldened by my experience with the carpet repair, I thought I might see if Clean Image Services, Inc. would do a service even that small. Surprise! Not only would they, but they were willing to schedule around my sometimes erratic provision of access without complaint. Well, they job their people did was simply excellent, and priced quite within what I had hoped to pay.

What’s not to like? They’re flexible, always pleasant to deal with, will do large and small services at competitive prices, and the company is run by folks with real, old-fashioned integrity. I can’t imagine going to anyone else for the sorts of services I need for my building in Ellensburg from time to time.


Jordon was very professional and did an extraordinary job cleaning my carpet it is like new, and he had to cleaned around the furniture. there had been some dog urine before ,it is gone now. I Highly recommend their service to everyone.


Enjoyed Jor Dan!! Fun folks and did a great, rapid and efficient job! Would highly recommend this crew!


I cannot say enough good about Clean Image Services, Inc.. They came promptly on a Friday night, and stayed the hours it took to get the cleaning, packing and drying job done. They took care of my things as if they were their own and answered my questions each day for two weeks thoroughly and patiently. They exuded confidence and expertise, so I always felt like I was receiving the best service possible. Nice, caring, and competent are all words I associate with Clean Image Services, Inc.. Thank YOU.


I live in an old home and was finally driven out due to health issues which were caused by mold. Clean Image just finished the project of making my home safe for me again and some remodeling – painting, new bathroom and flooring throughout the house. From replacing the sub-flooring in the bathroom, old rotten and moldy wood under the house and replacing the skirting they made sure all the mold was gone and I am now sleeping safely back in my beautifully updated house. I am so very happy with the job these guys did. They went above and beyond. Everybody who came out and worked here was great – professional, trustworthy, friendly and all-around good guys. I believe they did a wonderful job and kept the cost down whenever they could. I can’t recommend this company and the crews enough.


The best Company I have ever dealt with! While visiting my elderly ill Mother/Yakima, Wa. a water pipe under her home required an immediate plumber and severe cleanup. Clean Image Service came out per high recommendation from my Mom’s Insurance Co. Every step of the cleanup was followed through per phone calls, communication and the nicest, hardest working group of very polite people. I live in Portland, OR and have never witnessed a better company than Clean Image Services, Inc.! Reliable at a 10+….Barbara


I am pleased to tell you that I would give this company and their owners and employees a 5 star rating. They helped us with a Professional Bldg fire cleanup. They were our general contractors for the remodel and clean up and communicated well with us every step of the way. They communicated with our insurance company and went to bat for us leading us to an above average outcome!
Thank goodness there are still top notch professionals in this world!!!


I was very pleased with Clean Image and their cleaning of my 10 year old carpet. Jordan and Ryan were very friendly, efficient, informative and hard working. I liked that my carpet was vacuumed thoroughly prior to the cleaning. I am very pleased with the service. I asked for and was given a quote for cleaning my home’s windows this fall. I will be calling for an appointment in the future.


Our carpet has needed cleaning for some time now but our dog getting in the leftover Halloween candy prompted us to call Clean Image and schedule a cleaning. Jordan was able to come out the very next day! Not only did the cleaning manage to get the dog stains out but some other stains that had been there for some time as well! Jordan is such a pleasant, nice, professional man as well. I whole heartedly suggest you use Clean Image the next time you need restoration services!


We used Clean Image Services, Inc. for a local business here in town. Our carpets had not been cleaned in years and there were multiple large spots that I thought would never come out! Thanks to Clean Image Services, Inc., they all came up wonderfully! The representative we worked with was very professional and charged a reasonable amount. If you are looking for a carpet cleaner, this is the company to call!